Terms & conditions
We are a responsible and transparent company. We do not wish to mislead, deceive or trick any of our customers, web site visitors, employees, contractors or suppliers. If you feel that you have been treated unfairly in any way or if we’ve somehow acted unexpectedly, please let us know, as this was not our intention.
That being said, there are a few terms and conditions related to the use of our website and shopping with us, which are listed below.
You are required to validate your email address before you will be allowed to place an order. This can be done at the time of account creation or at any later time through your account.
Early Adopter Club
Placing an order
You can pay with any of the payments methods we accept. Currently we only accept payment via bank transfer for preorders, but will accept more payment methods, including credit cards once we officially launch.
Due to our slim margins, sustainable business model and custom sizing, we cannot accept refunds for a simple change of mind. We therefore ask all customers to carefully consider your purchases. If however, we cannot deliver your products within four weeks, or if they are completely different from what you ordered, will be offer a full refund of the purchase price. In this case, please contact us.
If a garment is faulty upon delivery, we will repair or exchange it, or offer a full refund. If the garment appears significantly different to how we have shown it, we will exchange it or offer a full refund.
If you simply change your mind about a garment, we will not accept any return. If your measurements were provided incorrectly or you chose the wrong size despite our guidance, we will not accept any return. If you have purchased a garment for another person, we will not accept any return.
We aim to produce and deliver all preorders within 12 months, if not we will refund any money paid. The preorder price is guaranteed. If a products appear on the webstore at a price lower than the preordered price, then this price will apply and a CHF 5 discount will be given to any customers who have paid the preorder. Preorders can be cancelled at any time before payment is made or after payment is made up until the cutting of the fabric, the date of which will be announced at least two weeks in advance.
Changes to these terms
We reserve the right to make modifications to these terms and conditions at any time. Any such modifications will be announced to all customers, registered users and subscribers, either by email or upon the next visit to the website.