Returns, refunds and warranty
The return policy for each product is shown on the relevant product page. Labels can choose their own return period and one of the following return policies:
- Free return shipping: the label provides a return-shipping label with the product or once the return request is processed.
- Standard: you bear the cost of returning the article by your chosen method.
- Returns accepted for a fee: you will be asked to pay a small handling and restocking fee as specified on the product page and will be provided with a return-shipping label.
- No returns: returns are not accepted except under a warranty claim.
Conditions
Returns must be requested exclusively through the online portal on this page and must be within the allowed return period.
The deadline for requesting returns is the stated number of calendar days after receiving the item or items in question.
You will be deemed to have received the items two business days after the shipment confirmation from the label, unless you can prove otherwise. In the latter case the possibility to upload proof through our online form is provided.
Returned items must be in original condition and not be worn or used (except to try on for size). They must be sent directly back to the label and must arrive within 7 days of the return deadline.
Once your return has been accepted by the label, a refund of the product price, but not the shipping cost, will be made within 14 days.
Late returns or goods not in original condition may not be accepted and may be sent back to you. In this case no refund will be provided.
Returns for products in the underwear and swimwear categories will generally not be accepted. If the label does allow returns, trying on for size is to be avoided or only done on top of your own clothing.
Warranty
Together with the individual labels, we make every effort to show and describe the products as accurately as possible. All products are new unless specifically stated in the product description.
If you receive a product that is not new, is damaged or is significantly different to its depiction on this site, you can return it for a full refund if notified within 7 days of receiving the product.
The date you receive the item is calculated as for returns, as is the deadline for return delivery. Warranty claims are to be made via the online portal on this page.
The statutory warranty applies for all products except for artworks. The statutory warranty is excluded for all products listed in the art category.